Orders placed before 16:00 (local time) will begin processing the same working day.
All orders are processed within 0–3 working days (Monday to Friday). Once your order has been processed, you will receive an email confirmation followed by tracking details once the order has been dispatched.
We are pleased to offer delivery to the following regions and countries:
Estimated shipping times (from dispatch date):
Please note: Delivery times are estimates and may vary depending on customs, local postal services, and seasonal demand.
Once your order has shipped, you will receive an email with your tracking number and link so you can monitor your delivery progress.
While most orders arrive within the estimated timeframes, occasional delays can occur due to holidays, peak periods, weather conditions, or customs checks.
If your order hasn’t arrived within the estimated window, we kindly ask that you allow an additional 3 working days before reaching out to us. After that, feel free to contact us at Support@essentialsloft-london.co.uk, and we’ll be happy to help.
In the unlikely event that you receive a damaged or incorrect item, we sincerely apologise. Please email Support@essentialsloft-london.co.uk with clear photos of the issue. Our team will quickly review your case and arrange a replacement or resolution.
We're here to help! If you have any questions or concerns about your order, feel free to reach out to us at Support@essentialsloft-london.co.uk.
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